Terms & Conditions

1 Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "sivp2" / "Platform" refers to the online gambling and sports betting platform operated at sivp2.net, including all associated services, games, cashier functions, and customer support channels.
• "Player" / "User" / "you" refers to any individual who registers an account on sivp2.net or accesses any part of the platform, whether or not a wager has been placed.
• "Account" refers to the individual registered account created by a Player on sivp2.net, holding that Player's balance, transaction history, and account preferences.
• "Balance" / "Wallet" refers to the real-money funds held within a Player's sivp2 Account, denominated exclusively in Indonesian Rupiah (IDR).
• "Bonus Funds" refers to any non-cashable promotional credits, free spins value, or matched deposit credit awarded to a Player's Account subject to wagering requirements.
• "KYC" refers to the Know Your Customer identity and age verification process mandatory for all sivp2 accounts prior to first withdrawal.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked across eligible games before any associated winnings become withdrawable.
• "Prohibited Jurisdiction" refers to any country or territory from which sivp2 does not accept registrations, as determined by the Platform at its sole discretion.
• "Force Majeure" refers to any event beyond sivp2's reasonable control, including but not limited to natural disasters, government action, telecommunications failure, third-party system outages, and acts of war.

2 Acceptance of Terms

By accessing sivp2.net, registering an Account, making a deposit, placing a wager, or claiming any bonus, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, together with sivp2's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms apply to all Products and services offered on the sivp2 platform, including but not limited to: live casino, slots, sportsbook, Domino QQ, and Video Poker. They apply regardless of the device or browser used to access sivp2.net.

3 Eligibility

3.1 Age and Residency

To register and maintain an Account on sivp2, you must satisfy all of the following criteria at the time of registration and on an ongoing basis:

• You are at least 21 years of age.
• You are a resident of Indonesia or are otherwise legally permitted to access online gambling services from your current location.
• You are acting on your own behalf as an individual, not as an agent, representative, or trustee of any third party.
• You are not an employee, director, officer, contractor, or close family member of any employee or contractor of sivp2 or its affiliated companies.
• You are not subject to self-exclusion on sivp2 or any other gambling platform where cross-platform exclusion obligations apply.

3.2 One Account Per Player

Each Player is permitted to hold exactly one Account on sivp2. Operating multiple Accounts ("multi-accounting") is a material breach of these Terms. sivp2 reserves the right to close all duplicate Accounts, void all associated wagers and bonus claims, and permanently ban the Player without notice upon discovery of multi-accounting behaviour.

3.3 Geographic Restrictions

sivp2 reserves the right to restrict or refuse access to the platform from specific jurisdictions at any time and without prior notice. It is the Player's sole responsibility to determine whether accessing sivp2 is lawful in their jurisdiction before registering. sivp2 accepts no liability for any Player who accesses the platform from a jurisdiction where online gambling is prohibited.

4 Account Registration & KYC

4.1 Registration Requirements

To register an Account, you must provide accurate, complete, and current information, including your full legal name, date of birth, residential address in Indonesia, and valid contact details. Providing false information during registration constitutes a material breach of these Terms and may result in immediate Account suspension.

4.2 KYC Verification

All sivp2 Accounts are subject to KYC verification prior to the processing of any withdrawal request. sivp2 may request the following documents to complete verification:

• Proof of Identity: A valid government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last 90 days, showing your full name and residential address in Indonesia.
• Proof of Payment Method: A screenshot or scan confirming ownership of the bank account or e-wallet (OVO, DANA, GoPay, ShopeePay, or LinkAja) used to deposit.

sivp2 reserves the right to request additional documentation at any time. Failure to provide requested KYC documents within 14 calendar days will result in the suspension of withdrawal functionality until documents are received and verified.

4.3 Account Security

You are solely responsible for the security of your Account credentials. sivp2 strongly recommends enabling two-factor authentication (2FA) on your Account. You must notify sivp2 support immediately if you suspect unauthorised access to your Account. sivp2 will not be held liable for losses arising from unauthorised access where the Player has not taken reasonable security precautions.

5 Deposits

5.1 Accepted Payment Methods

sivp2 accepts deposits via the following Indonesian payment channels. All deposits are credited to your sivp2 wallet in Indonesian Rupiah (IDR) with no conversion fees:

5.2 Deposit Conditions

All deposit payment methods must be registered in your own name and must match the details provided during KYC verification. sivp2 does not accept deposits from third-party accounts. Any deposit received from an account not belonging to the registered Player may be reversed and the relevant Account suspended pending investigation.

6 Withdrawals

6.1 Withdrawal Processing Times

sivp2 processes withdrawal requests 24 hours a day, 7 days a week, including Indonesian public holidays. Typical processing times are as follows:

Processing times stated above represent typical performance and are not contractually guaranteed. sivp2 is not liable for delays caused by the receiving bank or e-wallet provider, Indonesian bank maintenance windows, or Force Majeure events.

6.2 Withdrawal Conditions

• Withdrawals may only be made to a payment method registered in the same name as the sivp2 Account holder.
• KYC verification must be completed before the first withdrawal is processed. sivp2 may request additional verification for withdrawals above Rp 10.000.000.
• Any active wagering requirements on Bonus Funds must be fully met before the associated winnings become eligible for withdrawal.
• sivp2 reserves the right to conduct an account review for any withdrawal request it considers unusually large or inconsistent with typical account activity. During such a review, the withdrawal may be temporarily held for up to 72 hours.

7 Bonuses & Promotions

7.1 General Bonus Terms

sivp2 offers a range of promotional bonuses to eligible Players, including welcome deposit bonuses, reload bonuses, cashback promotions, free spins, and seasonal offers tied to Indonesian cultural events such as Idul Fitri, Imlek, and Nyepi. All bonuses are subject to the following general conditions:

• Each bonus offer specifies a minimum qualifying deposit amount, a wagering requirement, a maximum bet restriction while bonus funds are active, and an expiry period. These details are stated in the individual promotion's terms.
• Wagering requirements must be fulfilled within the stated time limit. Bonus funds and associated winnings will be forfeited if the wagering requirement is not met before expiry.
• sivp2 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, provided that this does not affect bonuses already accepted by Players in good faith.
• Bonuses are non-transferable and may not be exchanged for cash directly. Only winnings derived from completed wagering requirements are withdrawable.
• sivp2 reserves the right to exclude specific games or game categories from contributing to bonus wagering requirements. Contribution percentages are detailed in each promotion's individual terms.

7.2 Bonus Abuse

sivp2 employs automated and manual detection systems to identify and prevent bonus abuse. The following activities constitute bonus abuse and are grounds for immediate Account termination and forfeiture of all balances:

• Registering multiple Accounts to claim the same bonus more than once.
• Using bonus funds in a manner designed to exploit low-variance games to minimise wagering risk ("low-risk wagering strategies").
• Colluding with other Players or using automated software to fulfil wagering requirements.
• Providing false information during registration to qualify for new-player bonuses on a subsequent Account.

8 Prohibited Conduct

The following actions are strictly prohibited on the sivp2 platform. Any Player found engaging in prohibited conduct will face immediate Account suspension, forfeiture of balance, and may be reported to relevant authorities where applicable:

• Accessing sivp2 using automated bots, scripts, screen-scraping tools, or any artificial intelligence software designed to gain an unfair advantage over the platform or other players.
• Colluding with other Players in card games, poker, or any game where collaborative strategy constitutes cheating against the platform.
• Attempting to launder money or process proceeds of criminal activity through the sivp2 cashier. sivp2 is obligated to report suspicious financial activity to relevant authorities.
• Using fraudulent, stolen, or third-party payment methods to deposit funds.
• Attempting to reverse-engineer, decompile, or modify any software forming part of the sivp2 platform.
• Engaging in harassment, abuse, or threatening behaviour toward sivp2 staff or other Players via any communication channel.
• Exploiting software errors, bugs, or glitches to gain credits or winnings not legitimately earned. Any winnings obtained through exploitation of an error will be voided.

9 Intellectual Property

All content on sivp2.net — including but not limited to the sivp2 brand name and logo, website design, graphics, text, game interfaces, software code, promotional materials, and data compilations — is the exclusive intellectual property of sivp2 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use sivp2.net solely for personal, non-commercial gambling entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or display any sivp2 content without prior written permission.
• Create derivative works based on any sivp2 content or game interface.
• Use sivp2 trademarks, logos, or brand elements in any manner not expressly authorised in writing by sivp2.

Game content displayed on sivp2.net is supplied under licence from third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. All rights in game content remain with the respective studio licensors.

10 Limitation of Liability

10.1 Platform Availability

sivp2 makes reasonable efforts to ensure that the platform is available 24 hours a day, 7 days a week. However, sivp2 does not guarantee uninterrupted availability and accepts no liability for losses incurred as a result of scheduled maintenance, emergency downtime, third-party infrastructure failures, or Force Majeure events.

10.2 Maximum Liability

To the fullest extent permitted by applicable law, sivp2's total liability to any individual Player arising out of or in connection with that Player's use of the platform shall not exceed the net funds held in that Player's Account at the time the relevant claim arises.

10.3 Exclusions

sivp2 expressly excludes liability for the following categories of loss, whether arising in contract, tort, or otherwise:

• Loss of profits, loss of business, loss of data, or any indirect, special, consequential, or punitive damages of any kind.
• Losses caused by delays in deposit or withdrawal processing attributable to the Player's bank or e-wallet provider.
• Losses arising from a Player's failure to maintain adequate security of their Account credentials.
• Losses caused by the Player's use of the platform in breach of these Terms or in violation of applicable law.

11 Responsible Gaming

sivp2 is committed to promoting safe, responsible, and enjoyable gambling for all Players. The platform provides the following responsible gaming tools, accessible at any time by contacting 24/7 live chat support or navigating to the sivp2 Responsible Gaming page:

• Deposit Limits: Daily, weekly, and monthly deposit caps that take effect immediately and can only be decreased without a cooling-off period.
• Loss Limits: Maximum loss thresholds per session, day, week, or month, configurable by the Player.
• Session Time Reminders: Configurable alerts that notify you of elapsed playing time during a session.
• Self-Exclusion: Temporary (30-day, 90-day, 180-day) or permanent self-exclusion, effective immediately upon request.
• Reality Checks: Pop-up notifications during active gaming sessions summarising session duration and net financial position.

sivp2 is a platform for adults 21 years of age and older. If gambling is causing financial hardship, emotional distress, or relationship difficulties for you or someone you know, please contact sivp2's 24/7 Indonesian-speaking support team or visit the Responsible Gaming page for guidance and support resources.

12 Termination

12.1 Termination by sivp2

sivp2 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms, the Privacy Policy, or the Responsible Gaming Policy.
• Suspected fraudulent, deceptive, or criminal activity, including money laundering or use of fraudulent payment methods.
• Discovery that the Account holder is under 21 years of age.
• Multi-accounting or bonus abuse as defined in Clauses 3.2 and 7.2.
• Failure to complete KYC verification within the required timeframe.
• A regulatory or legal requirement compelling sivp2 to restrict access from a specific jurisdiction.

Where an Account is closed for reasons other than fraud or a material breach, any verified real-money balance (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to the Player via their verified payment method within 7 business days.

12.2 Voluntary Closure by the Player

You may request closure of your sivp2 Account at any time by contacting 24/7 live chat support. Prior to closure, any pending withdrawal requests will be processed in the normal course. If you are requesting closure because you believe gambling is becoming a problem, please inform sivp2 support so that the Account can be flagged for self-exclusion in addition to closure.

13 Disputes & Complaints

13.1 Raising a Complaint

If you have a complaint regarding sivp2's services, you should first contact sivp2's customer support team via 24/7 live chat or by email at [email protected]. Please provide your Account username, a clear description of the issue, relevant dates, and any supporting transaction references or screenshots.

sivp2 aims to acknowledge all complaints within 24 hours (WIB, UTC+7) and to resolve them within 7 business days. For complex disputes involving financial transactions, resolution may take up to 14 business days.

13.2 Disputed Wagers

In the event of a dispute regarding the outcome of a wager, sivp2's game server logs and third-party studio records shall constitute the definitive record of the wager outcome. In the case of technical errors that produce an incorrect game result, sivp2 reserves the right to void the affected wager and return the stake to the Player's balance.

14 Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with international gaming law principles and the laws of the jurisdiction in which sivp2 holds its operating licence.

By registering on sivp2, you acknowledge that online gambling regulations in Indonesia are subject to ongoing legislative development. It is your sole responsibility to verify that your use of sivp2 complies with the laws applicable in your jurisdiction. sivp2 makes no representation that the services offered are lawful, appropriate, or available in any specific jurisdiction outside the platform's licensed territory.

Any legal proceedings arising from these Terms shall be conducted in English. Where a translation of these Terms is provided for convenience, the English-language version shall prevail in the event of any inconsistency.

15 Amendments

sivp2 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, sivp2 will notify registered Players via a prominent notice on the sivp2.net homepage and, where possible, by email to the address registered on your Account, at least 7 days before the changes take effect.

Your continued use of the sivp2 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request Account closure in accordance with Clause 12.2.

16 Contact

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the sivp2 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on sivp2.net — Indonesian-speaking agents are on hand at all times.
• Response Time: Emails are typically answered within 2–4 hours. Live chat responses are immediate during staffed hours (all hours, WIB UTC+7).

For responsible gaming support, account self-exclusion requests, or deposit limit adjustments, please also refer to the Responsible Gaming page for a full description of available tools and guidance.